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Apologize letter business English by LQY
Dear Sir or Madam,
I’m writing this letter to apologize to you. I’m so sorry that we made a mistake about the shipment of vacuum cleaners.
Those vacuum cleaners we sent to you were meant to be sent to European countries, but as the old worker was retired, the new one wasn’t so experienced. Besides, the model number and the price of goods in March and July are so similar that the worker mistaken them.
I am awfully sorry for this and we promise you a replacement shipment. We will also give a 10% discount to compensate.
I do apologize for any inconvenience this may cause you and I will try my best to avoid the same accident happening again.
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Dear Mr. Hunnicutt,
I am writing to apologize for the incorrect invoice you received from us. Owing to a breakdown in communications, we did not credit you with a 10% discount, as agreed.
We shall send you the correct invoice as soon as possible and make sure that such a mistake will not occur again. Please accept my apologies for any inconvenience we have caused.
Your sincerely,
Peter Gibson
Accounts Manager
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Subject: Apology
Dear Mr. Hoo,
I feel I owe you a personal apology for my insensitive comment at the meeting yesterday. I know these days since John's funeral have been very difficult for you, and I was clearly out of order in making reference to "merry widows." I'm sorry you had to suffer from my foolishness.
I hope you will be able to forgive me. I have tremendous respect for you and your abilities, and I hope we can continue to work well together. I'm terribly sorry.
Regards,
Tom