如果你常常和外国人来往，那么你就要懂用英语接电话了，商务打电话礼仪英文有哪些?下面小编整理，希望对你有所帮助!
【1】
1.呼叫方和接线员常用电话英语口语
A.确认身份
TAB Corporation. Can I help you?
TAB Corporation. How may I help you?
Hotel International. May I help you?
J&C Consultancy. What can I do for you?
This is Paul Smith speaking.
Hello, this is Paul Smith from Shipping International.
Hello, this is James Lee calling from BHI in New York.
Hello, this is Wang Ping calling from Singapore.
B.转接电话用语
May I speak to Mr. Brown?
I’d like to speak to John Martin, please.
Could I speak to John Martin, please?
Could you put me through to the sales department?
Could you tell me the number of the sales department?
I’ll put you through.
I’m putting you through.
I’m connecting you now.
The number of the sales department is 334. Shall l connect for you?
2.呼叫方和被呼叫方常用电话英语口语
A.接电话及说明原因
Hello, this is Jane speaking. May I help you?
Good morning/afternoon/evening, York Enterprises, Elizabeth Jones speaking.
Who’s calling, please?
James speaking.
Hello, this is John Lee. It’s concerning the July order.
Hello, this is Jack Robinson from HBI. I’m phoning /calling about the July order.
Hello, this is Peter Anderson. I’m returning your call.
Hello, James. This is Peter. Mike asked me to call you about…
B.确认信息
There are two things I want to mention.
Can I just make sure I’ve got this point?
You mean the first thing I have to do is ship the goods in July. Is that right?
So, we will meet on Monday, 9 o’clock in the morning. Is that right?
C.如何结束电话沟通
Thanks for calling.
Thanks for calling back.
Thank you for the information.
I look forward to seeing you soon.
I look forward to meeting you.
I’m looking forward to our next meeting.
Have a good weekend/journey/holiday.
Talk to you later.
3.电话留言常用电话英语口语
May I take a message for you?
Would you like to leave a message?
Could I ask who’s calling, please?
Could you give me your phone number, please?
Could you say that again/ repeat that?
Could you speak a little more slowly, please?
I’ll give her the message as soon as she’s back.
I’ll ask him to call you first thing tomorrow.
I will ask her to call you back as soon as she is free.
4. 打错电话及其他常用电话英语口语
I’m afraid you’ve dialed the wrong number.
I’m afraid you’ve got the wrong number.
The line is engaged/in use/busy.
You’re wanted on the phone.
He hung up on me.
一通完整的商务电话应该是有目地的，在进行电话沟通前你必须明确自己的目地：要找谁、说什么，必要的时候不妨先在自己的便签纸上写下几条沟通要点。在英语电话交流方面，需要大家不仅仅是多练，更加需要勇于用英语表达自己的信心。
【2】
第一步、问候
每个电话应该以礼貌的问候开始例如，Hi， how've you been? 或者Nice to hear from you.就算你出于某种意图打电话给工作上认识的人，如果不以礼貌的寒喧开始谈话而直接进入工作主题的话也是相当不礼貌的。
第二步、逐步表明来意
接着总是该表明电话来意，你该从友好的问候正式转到工作上的目的了。这样的话，就使用短语I'm just calling to ……作为过渡。例如，I'm just calling to see if you'd like to set up a meeting. 如果相反的情况，
那你就等机会找出别人为什么打电话给你，你可以这么引导对话，So what can I do for you?
第三步、礼貌的打断别人
如果你正巧和一个非常健谈的人，可能很难get a word in edgewise或插上嘴。如果一个人说了有说，那你就应该打断它，但是记得要做的礼貌客气。例如，用I would like to say something here， if I may或Allow me to make a point开始。
或是，你可以只是问一句： May I interrupt you for a second?
第四步、确认
如果你在通话中制订计划的话，记得要在电话结束时确认细节。可以用以下的短语开始Please let me confirm……和So， let me make sure I've got things straight……并加上你理解下的各种信息。
第五步、结束电话
有时这可能是通话中最难把握的一部分!你可以祝福别人，例如在合适的情况下说good luck on that interview或hope you feel better soon.此外，
你可能想要确认一下你们制订的任何计划：I'll see you on Friday， then.有时最简单的方式就说你和某人通话非常的愉快。
而且，记得技巧的在你准备结束对话之前加上单词well：Well John， it's been a pleasure
商务电话礼仪常用英语【3】
1.常用词汇
区域号码area code
投币电话coin call
会议电话conference call
信用卡电话credit card call
电话干扰crossed lines
直拨电话direct dial call
国内电话domestic call
分机extension
分机号码extension number
交换台号码exchange number
公用电话public telephone
长途电话 long distance call
市内电话local call
传话机mouth piece
对讲机系统intercom system
国际电话overseas call
同线电话party line
无线电话radio telephone
电话本telephone book
电话亭telephone booth
电话号码telephone number
电信局telephone office
通话次数表service meter
2.常用礼貌句型
(1)自报家门
这里是青海贸易公司的tina hao。我能为您做些什么?
this is tina hao of qinghai trading company. may i help you?
(2)听不清楚
对不起，我没听懂您说的话。sorry. i didn't get what you said.
我听不太清楚.i can't hear you very well.
通信效果不太好.we have a bad connection.
我听不太清楚您说的话.i can't catch what you are saying.
发生上面的情况，您可以请对方再重复一遍，您可以说:
能请您再说一遍吗?could you repeat that,please?
您能再说一遍吗?would you say that again?
(3)请对方说慢点
您能再说慢一点吗?would you speak more slowly?
您能再大声一点吗?could you speak up/out a little?
您能再说清楚一点吗?would you speak more clearly?
(4)帮忙转分机
请帮我转分机211. please connect me with extension two-one-one.
请帮我接人事部好吗?
could you put me through to the personnel department, please?
(5)他在忙线中
他现在正在接另一个电话.tie's on another line right now.
他正在接长途电话.有什么我可以帮您吗?
he's talking a long-distance call now,what can i do for you?
抱歉.他正在打电话.sorry. his line is busy.
(6)请对方稍等一下
您能稍等一会儿吗?could you hold a moment .please?
您能稍等一会儿吗?can you hold on.please?
请稍等一下.他马上来接电话.just a moment. he is on his way now.
(7)现在不方便接电话
她现在有客人。she has a visitor at the moment.
他正在开会。he is in a meeting now
很抱歉，我正好要出门。可不可以稍后再打给您。
i'm sorry, but i was just on my way out. can i get back to you later?
他有来上班，不过现在不在座位上.he's here but he's not at his desk right now.
他还没到办公室。he hasn't come to the office yet.
很抱歉，他刚才外出了.i'm sorry, but he is out right now.
(8)在休假中
他今天休假.he is off today.
商务打电话礼仪英文用语
基础会话
1. leaving a message (留话)
学习重点：找某人听电话
表示某人不在
表示要留话
留下自己的联络处
询问如何拼对方的姓名
会话1
留下联络处
a：this is deng—robert deng from taiwan. i‘d like to speak with your director.
我姓邓，台湾的robert邓。请您们主任听电话。
b:mr. jones is not in right now. may i take a message?
jones 先生现在不在，您要不要留话?
a：yes. could you ask him to call me at the hilton hotel， room no. 579?
好，请转告他打电话到希尔顿店，579号房来找我，好吗?
b:certainly， mr. deng. hilton hotel， room 579?
没问题，邓先生，希尔顿579号房吗?
a：that’s right. thank you.
没错，谢谢您。
词语
1.this is……我是……。在电话中说明“我是谁”时，是用“this is……&rdquo而不是“i am”。
2.i‘d like to……等于“i would like to……”——“我想……”。“would like”为“want”的客气用法。
3.speak with …… 找……听电话;与……讲话
4.in 在(家、办公室)中。此处的“in”不是介系词，而是副词。