范文一
Dear Sir or Madam,
I bought an electronic dictionary from your online store on January 1st,but I found it has some problems after using it for a short period of time.
To begin with,the battery needs recharging after a mere 2 hours of use.This means that I need to carry my charger with me when I go out for a day.In addition,the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with them.Personally,I find this to be completely unacceptable.
Therefore,I would like to either change the electronic dictionary for another model that works well or a full refund.Your help is greatly appreciated.
Yours sincerely,
Zhang Wei
范文二
Dear Sir or Madam,
I am writing to make a complaint against your bad delivery service.
I’m afraid that the enclosed CD player doesn’t work.It is the third one I’ve got to return this month.
Other than the three I’ve had to return recently,I’ve always found your products to be excellent.I would be grateful if you could send a replacement and refund my postage.
I look forward to your reply and proper resolution of my problem,and will until the end of this week before seeking help from a consumer protection agency or the Better Business Bureau.Please contact me by the address on the envelope or by phone at 6668888.
Sincerely,
Wang Hua